Contact
We are here to help
Email support@pokermeet.org. Hours: 09:00-21:00 PT in California. Do not send addresses; redact location details in screenshots.
Safety/legal docs: Host Guidelines, Player Code of Conduct, Incident & Dispute Policy, Terms, Privacy.
FAQs
- How do I contact support?
Email support@pokermeet.org. For safety or data/privacy issues, include the event name and time - do not share full addresses in email. - Is PokerMeet a gambling operator?
No. PokerMeet is a coordination and safety platform. We do not handle money, rake, or seat sales. The waitlist collects email and county only. - Why is my request pending or waitlisted?
Hosts approve every request manually. If seats are full, you may be waitlisted and promoted if a spot opens. - Can hosts charge a fee or rake?
No. PokerMeet forbids rake, house fees, or seat selling. If you see fees requested, report it immediately. - Is identity verification required?
Beta uses phone verification and 21+ confirmation. Government ID checks are off by default and remain optional behind a flag.
Escalation
When to escalate
- SEV0 (critical)
Safety threat, address leak, major outage. Target response: 15 minutes. - SEV1 (high)
Login/SMS outage, approvals failing for many. Target response: 1 hour. - SEV2 (medium)
Single-user functional issue (verification stuck, one event bug). Target: 4 hours. - SEV3 (low)
Copy/UX confusion, minor bug. Target: next business day or backlog.
For emergencies or immediate danger, contact local authorities first, then notify PokerMeet. Use the in-app report flow or email with the subject SEV0 for critical issues.