Safety & Support

Incident & Dispute Policy

We prioritize safety over growth. If you experience an issue, classify it and escalate accordingly. Do not share full addresses in email; redact location details.

SEV0 – Critical
Safety threat, address leak, physical danger, or major data exposure. Call local authorities first, then contact support immediately.
SEV1 – High
Login/SMS outage, approvals failing broadly, or suspected underage use. Response target: 1 hour.
SEV2 – Medium
Single-user functional issue (verification stuck, one event bug). Response target: same day.
SEV3 – Low
Copy/UX confusion or minor bug. Response target: next business day or backlog.

Report via the in-app flow or email support@pokermeet.org. See the Support page for hours (09:00–21:00 PT) and escalation steps.